Terms of service
TERMS OF SERVICE
Effective Date: 27 July 2026
Welcome to House Of Rosetta.
These Terms of Service ("Terms") govern your access to and use of the House Of Rosetta website, products and services.
By visiting our website or purchasing products from us, you agree to be legally bound by these Terms. If you do not agree with these Terms, please refrain from using our website or purchasing our products.
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ABOUT HOUSE OF ROSETTA
House Of Rosetta is an online retailer specialising in carefully curated Korean skincare products.
Throughout these Terms, the words "we", "our", and "us" refer to House Of Rosetta.
The words "you" and "your" refer to the customer or website visitor.
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ELIGIBILITY
By using this website, you confirm that:
• You are at least 18 years old, or
• You are using this website with the permission of a parent or legal guardian.
You also confirm that all information you provide is accurate, complete and truthful.
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OUR PRODUCTS
We carefully curate every product offered on House Of Rosetta.
Although we make every effort to display products as accurately as possible, please note:
• Colours may vary depending on your screen or device.
• Packaging may occasionally change without notice from the manufacturer.
• Product availability may change at any time.
House Of Rosetta reserves the right to discontinue any product without prior notice.
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PRODUCT INFORMATION
We strive to ensure all product descriptions, images, pricing, ingredient information and specifications are accurate.
However, occasional errors may occur.
House Of Rosetta reserves the right to correct any errors relating to:
• Pricing
• Product descriptions
• Images
• Promotions
• Availability
• Specifications
at any time without prior notice.
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ORDERS
Submitting an order does not automatically guarantee acceptance.
House Of Rosetta reserves the right to:
• Refuse an order.
• Limit quantities purchased.
• Cancel suspicious transactions.
• Request additional verification before processing an order.
If payment has already been received for a cancelled order, a full refund will be issued.
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PRICING
All prices displayed on our website are shown in South African Rand (ZAR) unless otherwise stated.
Prices may change without notice.
Promotional prices cannot be applied retrospectively once an order has been placed.
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PAYMENTS
Payments are processed securely through trusted third-party payment providers.
House Of Rosetta does not store your complete payment card information.
Orders will only be processed once payment has been successfully confirmed.
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SHIPPING
Delivery estimates are provided as guidance only.
Actual delivery times may vary due to circumstances beyond our control.
Please refer to our Shipping Policy for full details regarding delivery and shipping.
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RETURNS & REFUNDS
All returns and refunds are governed by our Refund & Returns Policy.
By placing an order, you acknowledge that you have read and accepted our Refund Policy.
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INTELLECTUAL PROPERTY
Unless otherwise stated, all content available on this website is the exclusive property of House Of Rosetta.
This includes but is not limited to:
• Logos
• Branding
• Product descriptions
• Images
• Graphics
• Videos
• Icons
• Website design
• Layout
• Written content
No material from this website may be copied, reproduced, distributed, modified or used without prior written permission.
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ACCEPTABLE USE
You agree not to:
• Use our website for unlawful purposes.
• Upload malicious software or viruses.
• Attempt to interfere with website security.
• Misuse customer accounts.
• Copy or scrape website content.
• Engage in fraudulent transactions.
• Impersonate another individual.
• Violate any applicable laws while using our website.
Failure to comply may result in suspension or permanent restriction from using our services.
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MEDICAL DISCLAIMER
House Of Rosetta provides skincare products intended for cosmetic purposes only.
Information published on this website is provided for general educational purposes and should not be interpreted as medical advice.
Our products are not intended to diagnose, treat, cure or prevent any medical condition.
Customers with allergies, skin conditions or medical concerns should consult an appropriately qualified healthcare professional before using any skincare products.
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RESULTS DISCLAIMER
Every person's skin is unique.
Results may differ depending on factors including:
• Skin type
• Existing skincare routine
• Consistency of use
• Environmental conditions
• Individual skin biology
House Of Rosetta cannot guarantee identical results for every customer.
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LIMITATION OF LIABILITY
To the fullest extent permitted by law, House Of Rosetta shall not be liable for:
• Indirect damages.
• Incidental damages.
• Consequential damages.
• Loss of profits.
• Loss of income.
• Business interruption.
• Emotional distress.
• Any damages arising from the use of our website or products.
Our total liability shall never exceed the amount paid by the customer for the relevant order.
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THIRD-PARTY LINKS
Our website may occasionally contain links to third-party websites.
These links are provided solely for your convenience.
House Of Rosetta is not responsible for the content, policies or practices of any third-party website.
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FORCE MAJEURE
House Of Rosetta shall not be held responsible for delays or failures resulting from circumstances beyond our reasonable control, including but not limited to:
• Natural disasters
• Floods
• Fires
• Pandemics
• Government restrictions
• Labour strikes
• Transportation disruptions
• Customs inspections
• War
• Civil unrest
• Other force majeure events
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PRIVACY
Your use of our website is also governed by our Privacy Policy.
By using this website, you acknowledge that you have read and accepted our Privacy Policy.
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GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the South African courts.
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CHANGES TO THESE TERMS
House Of Rosetta reserves the right to amend or update these Terms of Service at any time.
Changes become effective immediately upon publication on this page.
Continued use of our website following any changes constitutes acceptance of the updated Terms.
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CONTACT US
If you have any questions regarding these Terms of Service, please contact our Customer Care team.
House Of Rosetta
Email:
support@houseofrosetta.store
Business Hours
Monday – Friday
09:00 – 17:00
South African Standard Time (SAST)
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Last Updated:
27 July 2026