We currently deliver throughout South Africa.

Orders are estimated to arrive within 6-13 business days. Products are sourced from authentic Korean skincare brand houses so please allow processing within 1–2 business days. Thank you.

Once your order has been dispatched, you'll receive a tracking email with your shipment details.

Contact us within 7 days of delivery with photos or a video, and we'll arrange a replacement or refund where applicable.

Due to the hygienic nature of skincare products, we cannot accept returns on opened or used items. Please refer to our Refund Policy for full details.

Yes. Every product offered by House Of Rosetta is sourced from trusted suppliers and carefully selected before being added to our collection.

Absolutely. All payments are processed securely through trusted payment providers, and we never store your card information.

Our Customer Care team is available Monday to Friday, 09:00–17:00 (SAST). You can reach us on our live chat or alternatively send us an email at support@houseofrosetta.store

We'll get back to you as soon as possible during our business hours, Monday to Friday, 09:00–17:00 (SAST).

We prioritize products from brands that do not test on animals and value ethical skincare practices.

We know exceptional skincare doesn't come from endless choice. Every product is carefully curated to meet our standards for quality, performance, and integrity before it earns a place in our house.