Privacy policy
PRIVACY POLICY
Effective Date: 27 July 2026
At House Of Rosetta, we value your privacy just as much as we value the products we carefully curate. We understand that when you shop with us, you trust us with your personal information, and we take that responsibility seriously.
This Privacy Policy explains how House Of Rosetta collects, uses, stores, and protects your information when you visit our website or purchase our products.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
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WHO WE ARE
House Of Rosetta is an online retailer specialising in carefully curated Korean skincare products.
For any questions regarding this Privacy Policy, please contact us:
House Of Rosetta Customer Care
Email:
support@houseofrosetta.com
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INFORMATION WE COLLECT
When you visit our website, create an account, place an order or communicate with us, we may collect the following information.
Personal Information
This may include:
• Full Name
• Email Address
• Telephone Number
• Billing Address
• Shipping Address
• Payment Information (processed securely through third-party payment providers)
• Order History
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DEVICE INFORMATION
When browsing our website we may automatically collect information including:
• IP Address
• Browser Type
• Device Type
• Operating System
• Time Zone
• Pages Viewed
• Products Viewed
• Referral Source
• Website Interactions
This information helps us improve our website and better understand how customers use our store.
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COOKIES
House Of Rosetta uses cookies and similar technologies to improve your shopping experience.
Cookies help us:
• Remember items in your shopping cart.
• Save customer preferences.
• Improve website performance.
• Analyse visitor behaviour.
• Personalise your shopping experience.
• Deliver relevant advertising where applicable.
You may disable cookies through your browser settings at any time. Please note that doing so may affect certain website functionality.
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HOW WE USE YOUR INFORMATION
We use your information to:
• Process and fulfil your orders.
• Deliver your purchases.
• Send order confirmations and shipping updates.
• Respond to customer enquiries.
• Verify payments.
• Prevent fraud.
• Improve our website.
• Improve customer experience.
• Comply with legal obligations.
• Send promotional communications (only if you have subscribed).
We collect only the information necessary to provide our services.
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MARKETING COMMUNICATIONS
If you subscribe to our mailing list, we may occasionally send:
• Product launches
• Exclusive promotions
• Beauty tips
• New arrivals
• Educational skincare content
• Limited-time offers
You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in every email or by contacting us directly.
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PAYMENT SECURITY
House Of Rosetta does not store your complete payment card information.
Payments are processed securely through trusted third-party payment providers using encrypted payment technology.
We never have access to your complete banking or card details.
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SHARING YOUR INFORMATION
We only share your information where necessary to operate our business.
This may include trusted service providers such as:
• Shopify
• Payment Processors
• Courier & Logistics Partners
• Order Fulfilment Partners
• Email Marketing Providers
• Website Analytics Providers
These partners receive only the information required to perform their services.
We never sell your personal information.
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THIRD-PARTY SERVICES
Our website may use trusted third-party platforms including but not limited to:
• Shopify
• Payment Gateways
• Courier Services
• Google Analytics
• Meta Platforms
• Email Marketing Providers
Each third party maintains its own privacy practices.
We encourage customers to review the privacy policies of those services where appropriate.
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DATA SECURITY
We implement reasonable technical and organisational measures designed to protect your personal information against:
• Unauthorised Access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction
Although no online system can guarantee absolute security, we continuously strive to maintain appropriate safeguards.
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DATA RETENTION
We retain personal information only for as long as necessary to:
• Complete your order.
• Provide customer support.
• Meet legal obligations.
• Resolve disputes.
• Prevent fraud.
• Maintain business records.
When information is no longer required, it is securely deleted or anonymised where reasonably possible.
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YOUR RIGHTS
Subject to applicable laws, including South Africa's Protection of Personal Information Act (POPIA), you may have the right to:
• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Object to certain forms of data processing.
• Request information regarding how your data is used.
To exercise any of these rights, please contact our Customer Care team.
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CHILDREN'S PRIVACY
House Of Rosetta does not knowingly collect personal information from individuals under the age of 18 without appropriate parental or guardian consent.
If we become aware that such information has been collected unintentionally, we will take reasonable steps to remove it.
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INTERNATIONAL DATA TRANSFERS
Some of our trusted service providers may process information outside South Africa.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.
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CHANGES TO THIS PRIVACY POLICY
From time to time we may update this Privacy Policy to reflect changes in our business, legal requirements or operational practices.
Any updates will be published on this page together with the revised Effective Date.
Continued use of our website after any updates constitutes acceptance of the revised Privacy Policy.
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CONTACT US
If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us.
House Of Rosetta Customer Care
Email:
support@houseofrosetta.store
Business Hours
Monday – Friday
09:00 – 17:00
South African Standard Time (SAST)
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Last Updated:
27 July 2026